Customer service
Every customer matters. We're here to help with any question about products, orders, payments, shipping or returns. Representatives and beauty advisors are available Monday to Sunday, from 10:00 to 22:00.
At Arabic Fragrance Spain we specialise in bringing the olfactory richness of the Arab world through unique, intense and sophisticated perfumes. Our passion for oriental fragrances comes from the wish to share an ancient tradition in which perfume is not just a scent but a form of expression, culture and elegance.
We are more than an online perfumery: we are a bridge between East and West. Each of our scents is carefully selected to offer you an authentic sensory experience, with ingredients such as oud, amber, Damask rose and other noble raw materials used for centuries in the art of Arabic perfumery.
Our team is made up of people passionate about fragrance, committed to offering you personal service, high-quality products and friendly support.
What sets us apart is our approach: we only select fragrances we believe tell a story, awaken emotions and become part of your identity. Thank you for trusting us and letting us be part of your everyday essence.
Every customer matters. We're here to help with any question about products, orders, payments, shipping or returns. Representatives and beauty advisors are available Monday to Sunday, from 10:00 to 22:00.
We ship across Spain and to other European countries with trusted carriers. Orders are processed within 24-48 working hours and estimated delivery is 2 to 5 days within Spain. Free shipping on orders over €100 and a tracking number with every order.
You have 14 calendar days from receiving your order to request an exchange or refund, as long as the product has not been opened or used. Message us on WhatsApp and we'll guide you through the process.
Credit/debit cards, PayPal and offline payments. We use secure payment platforms and never share your data with third parties without your consent.
We offer special terms for shops and professionals who want to distribute our Arabic fragrances. Contact us for wholesale prices and shipping terms.